Description

You will design and implement ServiceNow AIOps solutions, focusing on Event Management, Health Log Analytics, and Metric Intelligence. You are responsible for the full lifecycle from architecture design to automated remediation.

Responsibilities

• Configure ServiceNow AIOps components, including Event Management, HLA Agent collectors, and ML-based anomaly detection.
• Integrate external monitoring tools into ServiceNow using OOTB connectors, REST APIs, and SNMP traps.
• Design AIOps architecture, data flows, dashboards, and service health models to reduce noise and improve visibility.
• Build automated remediation workflows and orchestration packs using Flow Designer and IntegrationHub.
• Collaborate with Cloud, DevOps, and ITSM teams to deliver end-to-end solutions and conduct client workshops.

Required Skills

• 5+ years of experience implementing ServiceNow AIOps, ITOM, and ITSM processes.
• Strong proficiency in ServiceNow scripting (JavaScript) and Flow Designer.
• Hands-on experience with REST API integrations and SNMP trap configurations.
• Working knowledge of Python, Shell, or PowerShell for automation and scripting.
• Solid understanding of cloud platforms (AWS, Azure, or GCP) and ITIL frameworks.
• Experience designing correlation logic, alert rules, and service impact models.
• Bachelor's degree in Computer Science or related field.

Preferred Skills

• ServiceNow certifications: CSA, CIS-ITOM, CIS-Discovery, or CIS-Event Management.

Key Skills

Education

Bachelor's degree