Description

You will focus on improving user experience, optimizing workflows, and identifying low-code opportunities for technical and business stakeholders.

Responsibilities

• Design and implement user-centric workflows on the ServiceNow platform to ensure intuitive interfaces.
• Streamline and optimize processes using process engineering to improve overall efficiency.
• Identify and develop low-code solutions in collaboration with business stakeholders.
• Establish feedback loops with end-users to drive solution adoption.
• Troubleshoot production issues and provide training and support to end-users.
• Apply ITIL/ITSM best practices while prioritizing QA and security in all implementations.

Required Skills

• 8+ years of experience delivering IT solutions to business initiatives.
• 5+ years of experience developing ServiceNow solutions aligned with business objectives.
• 3+ years of experience focused on ServiceNow UX design and creating user-friendly interfaces.
• Expertise in ServiceNow UX design and unified user experiences across multiple touchpoints.
• Proficiency with ServiceNow Integration Hub and Automated Test Framework (ATF).
• Experience delivering full ITSM Pro capabilities.
• Knowledge of ITIL/ITSM, IAM standards, and service catalog management.
• Experience leveraging automation and integrations.
• Experience delivering solutions using Agile methodologies.
• ServiceNow Certified System Administrator certification.
• Bachelor's Degree or equivalent combination of education and experience.

Preferred Skills

• IT Service Management certification.
• Certified Application Developer certification.

Key Skills

Education

Any Graduate