Description

Key Skills: ServiceNow Development: Client Scripts, Business Rules, UI Policies, UI Actions, Script Includes, Workflows, Flow Designer., ServiceNow Discovery, Rest API, ServiceNow, ServiceNow Development (ITSM, CSM, CMDB), ServiceNow Administration

Roles and Responsibilities:

• Act as a ServiceNow Administrator/Developer, leveraging strong expertise in ServiceNow configuration and customization.
• Design, develop, and maintain ITSM applications including Incident, Change, and Problem Management.
• Build and manage Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions, Workflows, and Flow Designer solutions.
• Configure and support Service Catalog, Catalog Items, Record Producers, Order Guides, and Requested Items.
• Implement general platform settings such as SLAs, notifications, templates, assignment rules, and views.
• Develop ServiceNow Portal configurations and user experiences using AngularJS.
• Create integrations using REST APIs, data imports, and transformation maps.
• Implement and manage ServiceNow Discovery and ensure accurate CMDB population and maintenance.
• Monitor platform performance and continuously improve scalability, security, and user experience.
• Manage user roles, access controls, and authentication in line with governance and audit requirements.
• Work in Agile / Scrum / SAFe environments and support iterative delivery.
• Mentor junior engineers, conduct knowledge-sharing sessions, and promote ServiceNow best practices.
• Stay current with ServiceNow releases, features, and ecosystem tools.

Skills Required:

• Strong expertise in ServiceNow Development across ITSM, CSM, and CMDB.
• Hands-on experience with Client Scripts, Business Rules, UI Policies, UI Actions, Script Includes, Workflows, and Flow Designer.
• Experience with ServiceNow Discovery, REST API integrations, and data transformation.
• Solid understanding of ServiceNow Administration, security, roles, and access controls.
• Proficiency in JavaScript, HTML, and ServiceNow Portal (AngularJS).
• Experience working in Agile environments with strong stakeholder collaboration and leadership skills.

Education: Any Graduation

Key Skills

Education

Any Graduate