Description

• Design, develop, and manage integrations between ServiceNow and external systems.
• Work extensively with integration technologies such as REST, SOAP, JSON, middleware, LDAP, SSO, and JDBC.
• Configure and manage Integration Hub and MID Servers.
• Develop and maintain REST/SOAP API-based integrations.
• Perform data mapping, transformation, and validation to ensure data integrity.
• Integrate ServiceNow with enterprise systems such as Workday, Azure AD, SCCM, Splunk, SAP, and similar platforms.
• Implement secure integrations using authentication methods like OAuth, Basic Authentication, and certificates.
• Identify and design integration requirements, including:
• MID Server setup
• Event Management integrations
• Service Mapping and Discovery
• CMDB integrations
• Manage the full integration lifecycle: requirements gathering, design, development, testing, deployment, and support.
• Analyze current systems and workflows to recommend improvements and optimize integration efficiency.
• Maintain detailed documentation of integration designs, processes, and configurations.
• Troubleshoot integration issues and provide timely resolutions.
• Ensure compliance with enterprise security and governance standards.

Required Skills & Experience

• 8+ years of experience in ServiceNow integration projects.
• Strong experience integrating ServiceNow with ERP, HRMS, and other enterprise systems.
• Expertise in REST/SOAP web services and API design.
• Hands-on experience with:
• Import Sets and Export Sets
• Instance Data Replication (IDR)
• Remote Tables and Remote Process
• Strong skills in data mapping, transformation logic, and troubleshooting.
• Solid understanding of security practices and authentication mechanisms

Key Skills

Education

Bachelor's degree