Description

You will act as the technical authority defining ServiceNow architecture, design, and best practices.

Responsibilities

• Define and drive the platform strategy, roadmap, and governance.
• Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications.
• Ensure platform scalability, security, performance, and integrations with other enterprise systems.
• Provide technical leadership in solution design workshops and architecture reviews.
• Mentor ServiceNow developers and administrators on technical best practices.

Required Skills

• 10+ years of IT experience, with at least 8 years in ServiceNow architecture, development, and implementation.
• Strong experience with ServiceNow ITSM and at least two other modules (ITOM, ITAM, HRSD, CSM, GRC, SecOps).
• Proven expertise in ServiceNow integrations using REST, SOAP, APIs, and MID Servers.
• Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and the ServiceNow data model.
• Knowledge of ITIL/ITSM processes and best practices.
• Experience designing and implementing CMDB and Discovery.
• Bachelor's degree.

Key Skills

Education

Bachelor's degree