Description

You will design and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications.

Responsibilities

• Lead the design and implementation of complex ServiceNow solutions.
• Define the architectural vision and roadmap by collaborating with business stakeholders.
• Oversee customization and configuration, ensuring scalability and adherence to best practices.
• Architect integrations between ServiceNow and third-party systems like LDAP, Active Directory, SAP, and custom APIs.
• Establish governance processes for environment integrity, security, and compliance.

Required Skills

• 5+ years of hands-on experience designing and implementing ServiceNow solutions, with 3+ years in a lead or architect role.
• Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, and HRSD.
• In-depth knowledge of the Common Services Data Model (CSDM) for platform alignment.
• Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server.
• Proficiency in ServiceNow scripting including JavaScript, Glide API, and Business Rules.
• Strong practical understanding of ITIL frameworks (Incident, Problem, Change Management).
• Experience with agile methodologies and managing large-scale ServiceNow implementations.
• Bachelor's degree required.

Key Skills

Education

Bachelor's degree