Description

You will design and lead end-to-end ServiceNow solutions.

Responsibilities

• Lead the design and implementation of ServiceNow solutions across ITSM, ITOM, ITBM, ITAM, HRSD, and other applications.
• Define the architectural vision and roadmap by collaborating with business stakeholders and technical teams.
• Oversee customization and configuration of ServiceNow modules while enforcing scalability and best practices.
• Architect integrations between ServiceNow and third-party systems like LDAP, Active Directory, SAP, and custom APIs.
• Establish governance processes to ensure security, integrity, and compliance of ServiceNow environments.

Required Skills

• 5+ years of hands-on experience designing and implementing ServiceNow solutions, with 3+ years in a lead or architect role.
• Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB.
• Proven ability to design scalable ServiceNow solutions leveraging deep knowledge of the Common Services Data Model (CSDM).
• Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server with external systems like AWS or Azure.
• Proficiency in ServiceNow scripting, including JavaScript, Glide API, and Business Rules.
• Expertise in designing solutions that optimize CMDB structure and enforce performance and scalability best practices.
• In-depth knowledge of ITIL frameworks, specifically Incident, Problem, Change Management, and Configuration Management.
• Experience with agile methodologies and managing large-scale ServiceNow implementations.
• Strong leadership abilities with experience managing cross-functional teams and liaising with stakeholders.

Preferred Skills

• Experience with ServiceNow ITOM modules (Discovery, Orchestration, Event Management).
• Familiarity with cloud technologies like AWS or Azure.

Key Skills

Education

Any Gradute