Description

Architect and deliver scalable ITOM solutions on the ServiceNow platform, focusing on Discovery, CMDB, Service Mapping, Event Management, and AIOps.

This role is remote.

Responsibilities

• Lead implementation of core ITOM modules including Discovery, Service Mapping, Event Management, Cloud Management, and AIOps.
• Define CMDB strategies, service modeling, and dependency mapping to ensure data accuracy and effective impact analysis.
• Integrate ServiceNow with monitoring tools (SolarWinds, Dynatrace, AppDynamics, Splunk) and cloud platforms (AWS, Azure, GCP).
• Configure MID Servers, scripting, and integration patterns to support real-time data ingestion and event correlation.
• Establish CMDB governance, data quality standards, and reconciliation rules to maintain trusted configuration data.

Required Skills

• 5+ years of IT experience with 4+ years focused on ServiceNow ITOM architecture and delivery.
• Hands-on experience with ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Cloud Management, AIOps.
• Proficiency in JavaScript, Glide scripting, and ServiceNow integration patterns.
• MID Server configuration and administration experience.
• Strong understanding of IT infrastructure, cloud services, and enterprise monitoring tools.
• Experience integrating with AWS, Azure, GCP, SolarWinds, Dynatrace, AppDynamics, and Splunk.

Preferred Skills

• ServiceNow Certified Implementation Specialist – ITOM certification.
• Ability to mentor developers on ITOM architecture and modeling best practices.

Key Skills

Education

Any Gradute