Description

Lead full-cycle ServiceNow ITSM and ITAM implementations, managing the IT Asset Repository and software lifecycle operations.

This role is remote.

Responsibilities

• Lead ServiceNow ITSM and ITAM implementations.
• Manage the IT Asset Repository, ensuring data accuracy through periodic validation and discrepancy investigation.
• Execute entitlement processes, including license assignment, compliance report reconciliation, and non-compliance resolution.
• Drive software lifecycle tasks such as harvesting unused licenses, coordinating disposal, and assessing change impacts.
• Catalog management, maintaining software models and performing three-way matches for POs, releases, and invoices.

Required Skills

• 5+ years of experience in ServiceNow environments.
• Deep expertise in ServiceNow ITSM and ITAM modules.
• Hands-on experience with SAM Pro.
• Proficiency with Flexera Data Platform.
• Strong understanding of software licenses and product use rights.
• Experience managing IT Asset Repositories and software inventory processes.
• Knowledge of ServiceNow workflows and Catalog management.

Preferred Skills

• Experience with ArtPro.

Key Skills

Education

Any Graduate