Description

Define and maintain the ServiceNow technical architecture, ensuring platform stability, security, and alignment with enterprise business outcomes.

This role is on-site.

Responsibilities

• Design and communicate the technical architecture blueprint to align platform capabilities with business requirements.
• Lead ServiceNow upgrade planning, execution, and integration of system interfaces.
• Manage instance security, including user access, administration, and access control lists.
• Perform application maintenance, performance monitoring, and error remediation across all environments.
• Translate functional and technical requirements into high-level design documents for development teams.

Required Skills

• 12+ years of experience in IT or related fields.
• Deep expertise in ServiceNow platform architecture and technical advisory.
• Proven experience in platform stability, performance monitoring, and error identification.
• Strong background in managing instance security and access controls.
• Ability to lead upgrade planning and execution.
• Experience collaborating with Product Owners for prioritization and backlog management.
• Strong skills in creating design documents, runbooks, and technical documentation.
• Ability to mediate technical discussions between clients and delivery teams.

Preferred Skills

• Experience with BA responsibilities transitioning to technical leadership roles.
• Knowledge of enterprise integration patterns.

Key Skills

Education

Any Gradute