Description

You will lead the architecture and implementation of ServiceNow CMDB and CSDM frameworks across multiple business units.

This role is hybrid.

Responsibilities

• Drive CMDB programs across various geographies and business units.
• Architect solutions using Discovery, Service Mapping, and Event Management.
• Design and implement custom applications, workflows, and service catalogs.
• Manage platform upgrades, data migrations, and performance tuning.
• Manage stakeholder expectations and technical priorities.

Required Skills

• 10+ years of experience with the ServiceNow platform.
• 5+ years of experience specifically in CMDB and CSDM.
• Mastery of the CSDM 5.0 framework and platform architecture.
• Deep technical knowledge of IRE, Discovery, Service Mapping, and Event Management.
• Expertise in ITSM, ITOM, CMDB, Service Catalog, and Workflows.
• Proficiency in JavaScript, Glide API, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies).
• Experience with REST/SOAP integrations.
• ServiceNow Certified System Administrator (CSA) certification.
• Bachelor's degree or equivalent graduation.

Preferred Skills

• Additional ServiceNow certifications such as CAD, ITSM, Discovery, or IntegrationHub.

Key Skills

Education

Any Graduate