Description

Key Responsibilities

Lead the design, development, and implementation of enterprise architecture solutions within the ServiceNow platform.

Define and promote architecture standards, principles, governance processes, and best practices.

Analyze business requirements and translate them into scalable technology solutions.

Evaluate current-state architecture, identify gaps, and recommend improvements.

Design and oversee inbound and outbound ServiceNow integrations.

Develop and maintain application and technology roadmaps aligned with business strategy.

Ensure solution designs comply with enterprise architecture standards and governance requirements.

Collaborate with project teams, business leaders, and technical stakeholders throughout the solution lifecycle.

Facilitate software and technology evaluations, including architecture reviews and product selection.

Document architecture decisions, solution designs, and implementation strategies.

Support organizational transformation initiatives by assessing operational, technical, and business impacts.

Provide architectural guidance across application, infrastructure, data, and technology domains.

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.

5+ years of experience across multiple IT disciplines within client/server or service-oriented architecture (SOA) environments.

Experience in at least two of the following areas:

Technical Architecture

Application Development

Middleware

Database Management

Network Management

IT Operations

Strong understanding of ServiceNow architecture and products, including:

Core Platform

CMDB

Integrations

Security

Release Management

Update Set Promotion

Experience designing enterprise-scale solutions and architecture frameworks.

Strong analytical, problem-solving, and decision-making skills.

Excellent verbal, written, and presentation communication skills.

Preferred Qualifications

3+ years of experience as a Solution Architect.

3+ years of experience leading technology initiatives and teams.

3+ years of hands-on experience supporting and architecting ServiceNow platforms.

Proven experience delivering complex enterprise solutions across business, application, data, infrastructure, and technology domains.

Demonstrated ability to influence stakeholders and drive architecture strategy across large organizations.

Strong organizational, prioritization, and multitasking capabilities

Key Skills

Education

Bachelor's degree