Description

Key Responsibilities

• Analyze and document business processes to drive successful platform configuration and development
• Develop and maintain workflows, forms, reports, and integrations within ServiceNow
• Configure and customize ServiceNow applications to meet specific business needs
• Conduct regular reviews and audits of the ServiceNow instance for performance and security
• Mentor junior team members and foster a culture of continuous learning
• Identify process improvement and automation opportunities within the platform

Required Skills

• ServiceNow platform architecture, design, and development best practices
• Proficiency in ITSM, ITOM, ITBM, and Asset Management modules
• Expertise in Discovery, Service Mapping, IRE, LDAP, Import Sets, Notifications, Events, ACLs, Flows, Workflows, and Service Portal
• ServiceNow scripting: JavaScript, Glide API, API integrations, and web services
• Strong understanding of ITIL processes and methodologies

Preferred Skills

• ServiceNow certifications: Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA)
• Experience leading full lifecycle ServiceNow implementation projects

Key Skills

Education

Bachelor's degree