Description

You will architect and lead the ServiceNow IT Operations Management (ITOM) strategy.

Responsibilities

• Define and own the end-to-end ITOM architecture.
• Lead Common Service Data Model (CSDM) architecture, including IRE rules, data models, and relationship frameworks.
• Drive hands-on design of MID Servers, Discovery patterns, probes, sensors, and credentials.
• Enforce development standards, best practices, and out-of-the-box (OOTB) approach to minimize customizations.
• Support sales activities by scoping efforts, providing estimation, and designing solutions.

Required Skills

• 5+ years of working experience.
• ServiceNow ItoM expertise.
• Experience defining ITOM strategy and architecture.
• Ability to lead CMDB architecture and governance.
• Proficiency in designing complex integrations using Integration Hub, REST/SOAP APIs, and external tools.
• Experience with Discovery Service Mapping and Event Management.
• Bachelor's degree required.

Preferred Skills

Key Skills

Education

Bachelor's degree