Description

Key Responsibilities

• Define end to end ServiceNow solution architecture across modules such as ITSM ITOM ITBMSPM HRSD CSM SecOps GRC and custom applications
• Lead architecture and design workshops with business and technical stakeholders
• Translate business requirements into scalable secure and maintainable ServiceNow solutions
• Provide technical leadership to development integration and implementation teams
• Ensure adherence to ServiceNow best practices design standards and platform governance
• Architect and review integrations between ServiceNow and thirdparty systems using REST SOAP MID Server IntegrationHub and other enterprise integration patterns
• Design data model CMDB strategy service mapping approach workflows and automation frameworks
• Conduct solution reviews code reviews and architecture governance checkpoints
• Identify technical risks dependencies and mitigation plans during project lifecycle
• Guide platform performance optimization upgrade planning release management and instance strategy
• Collaborate with program managers business analysts developers and product owners to drive successful delivery
• Support estimation proposal creation roadmap planning and strategic advisory for ServiceNow initiatives

 Required Skills Qualifications

• Bachelors degree in Computer Science Information Technology Engineering or related field
• Extensive experience in ServiceNow architecture design and implementation
• Strong hands on expertise in one or more ServiceNow modules such as ITSM ITOM HRSD CSM SPM SecOps or GRC
• Deep understanding of
  • ServiceNow platform architecture
  • CMDB and CSDM
  • Flow Designer Workflow
  • IntegrationHub
  • RESTSOAP APIs
  • Service Portal UI Builder
  • Security and access controls
  • Performance tuning and platform governance
• Experience designing enterprise scale integrations and complex workflows
• Strong understanding of Agile DevOps and Service Management frameworks
• Excellent stakeholder management communication and workshop facilitation skills
• Ability to lead teams and provide strategic technical direction

 Preferred Qualifications

• ServiceNow Certified System Administrator CSA
• ServiceNow Certified Application Developer CAD
• ServiceNow Certified Implementation Specialist CIS in relevant modules
• ServiceNow Certified Technical Architect CTA or equivalent advanced certification preferred

Experience in largescale digital transformation or enterprise service management programs

Key Competencies

• Solution architecture
• Enterprise integration design
• Platform governance
• Technical leadership
• Strategic thinking
• Problemsolving
• Stakeholder management
• Delivery excellence

Key Skills

Education

Bachelor's degree