Description

Design, develop, and implement scalable solutions on the ServiceNow platform to meet complex business and technical requirements.

This role is on-site.

Responsibilities

• Configure and customize ServiceNow applications, workflows, forms, business rules, client scripts, UI policies, and catalog items.
• Develop and maintain integrations with enterprise systems using REST, SOAP, and IntegrationHub.
• Collaborate with stakeholders and cross-functional teams to translate requirements into scalable architectural solutions.
• Troubleshoot platform issues, perform root cause analysis, and ensure high performance, security, and reliability.
• Support platform upgrades, enhancements, testing, deployment, and post-production stabilization while mentoring junior developers.

Required Skills

• 7+ years of overall IT experience with strong hands-on ServiceNow development and implementation expertise.
• Proven experience in at least one core module: GRC, CSM, HRSD, CMDB, ITOM, ITAM, or ITBM.
• Strong knowledge of ServiceNow scripting including Business Rules, Client Scripts, Script Includes, UI Actions, and Flow Designer.
• Proficiency in JavaScript, HTML, CSS, and web service integrations (REST, SOAP).
• Deep understanding of ServiceNow platform architecture, data model, security, and development best practices.
• Hands-on experience in customization, configuration, integration, and deployment.
• Knowledge of ITIL processes and enterprise service management concepts.
• Strong problem-solving, debugging, and analytical skills with effective communication abilities.

Preferred Skills

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in relevant modules.
• ITIL Foundation certification.

Key Skills

Education

Bachelor's degree