Description

Must-Have Skills

• 8+ years of experience as a Senior Technical Lead / ServiceNow Architect
• Strong hands-on experience with ServiceNow ITSM, CMDB, Integrations, and Virtual Agent
• Mandatory ServiceNow Certified System Administrator (CSA)
• Strong experience with ITIL process definition, integration solutions, and architecture-level configuration
• Knowledge of ServiceNow base platform, reporting, dashboards, and configuration
• Strong scripting experience with:
  • JavaScript
  • Unix Shell Scripting
  • Windows Scripting
  • PowerShell
  • Regular Expressions (RegEx)
• Strong experience with REST API, SOAP, and other integration technologies
• Knowledge of Cloud fundamentals and Windows/Unix administration
• Understanding of infrastructure environments including Servers, Networks, and Storage
• Experience with IT infrastructure monitoring tools
• Strong knowledge of SDLC, Agile/Scrum, and ITIL
• Experience with Unit Testing, System Integration Testing, Performance Testing, and UAT
• Experience designing repeatable development, testing, staging, and production processes with high availability and reliability
• Experience configuring, managing, and maintaining ServiceNow MID Servers
• Experience configuring credentials and working with command-line consoles
• Strong experience with ServiceNow Discovery, including:
  • Discovery Schedules
  • Device-owner troubleshooting
  • Cloud Discovery
  • Tag-based Discovery
• Experience gathering requirements from application teams and building Service Maps
• Strong experience customizing/developing:
  • IRE Rules
  • Script Includes
  • Business Rules
  • Scheduled Jobs
  • Patterns
  • Probes
  • Sensors
• Experience maintaining Event Management integrations
• Experience configuring/modifying:
  • Event Rules
  • Field Mapping
  • Alert Management Rules
  • Flow Designer flows
• Experience implementing alert deduplication and correlation rules
• Experience configuring and customizing ServiceNow Reports and Dashboards
• Strong infrastructure/application team collaboration for requirements, troubleshooting, and solution delivery
• Strong communication skills with both technical and non-technical stakeholders

Preferred Experience

• ITIL V3/V4 Foundation Certification
• ServiceNow Discovery Certification
• ServiceNow Event Management Certification
• ServiceNow Service Mapping Certification
• Advanced ServiceNow Discovery and Service Mapping
• Cloud and infrastructure discovery
• Event Management and monitoring integrations
• Experience providing user training and UAT support
• Strong Agile/Scrum project participation
• Experience with ServiceNow architecture standards and development best practices

Key Skills

Education

Bachelor's degree