Description

Responsibilities

• Translate functional and non-functional requirements into coherent technical designs.
• Design platform solutions that align with enterprise business objectives and long-term platform health.
• Gather and analyze technical requirements from business stakeholders and implementation teams.
• Define integration strategies and data architecture approaches that support enterprise needs.
• Plan technical sequencing and implementation approach based on scope, dependencies, and risk.
• Ensure solution designs meet security, compliance, and regulatory requirements.
• Advise on scalability considerations and performance optimization strategies.
• Validate that designs support customer security posture and governance requirements.
• Conduct and participate in solution design reviews with implementation teams.
• Validate solution designs against platform standards and best practices.
• Identify and mitigate technical risks in design approach before implementation begins.
• Present and communicate technical designs to executive stakeholders and business teams.
• Facilitate alignment between business requirements and technical design decisions.
• Document and communicate design rationale, trade-offs, and technical implications.
• Provide technical guidance to implementation teams during configuration and development.
• Support quality assurance and testing to ensure implementations align with design intent.
• Advise on deployment approach and technical readiness assessment.
• Design integration patterns and enterprise data flows aligned to long-term platform health.
• Flag data model risks and integration dependencies that could impact future capabilities.
• Guide customers toward integration decisions that support sustainable platform growth.
• Ensure solution designs align with customer technical governance frameworks.
• Advise on technical standards and best practices applicable to the solution.
• Support establishment of governance practices for solution maintenance and evolution.

Required Skills

• End-to-end ServiceNow solution architecture
• Integration and data architecture
• Security, compliance, and governance
• Enterprise-scale implementations
• Technical design reviews and validation
• Executive stakeholder management
• Implementation planning and technical leadership

Key Skills

Education

Bachelor's degree