Description

Own the architectural direction, design, and strategic guidance for the organization’s ServiceNow platform.

Responsibilities

• Lead solution architecture design and enhancement activities across the Enterprise ServiceNow program.
• Advise on the impact of design options to related programs and assess technical integrity of proposed solutions.
• Configure and maintain ServiceNow workflows, application fields, forms, and access controls.
• Identify unique use cases for the platform and align architectural strategy with business requirements.
• Drive cost transparency in the development and maintenance of ServiceNow enhancements.

Required Skills

• 10+ years of working experience in an architect role.
• Expert knowledge of ServiceNow core architecture, including Service Catalog, Incident, Change, Problem, and Knowledge Management modules.
• Proven ability to integrate ServiceNow with third-party systems and applications.
• Experience in Project Management.
• Bachelor's degree required.
• Ability to design standard configurations and patterns for the platform.
• Experience aligning IT strategy with enterprise business drivers.

Key Skills

Education

Bachelor's degree