ServiceNow Architect

The Role

• Own the platform vision, strategy, and roadmap, ensuring alignment with enterprise IT and business objectives.
• Provide architectural direction so that all solution designs adhere to platform standards and industry-leading practices.
• Design and maintain governance frameworks for instance strategy, integrations, and data architecture.
• Chair platform governance forums, driving consistent decision-making across internal teams and delivery partners.
• Evaluate emerging ServiceNow capabilities and lead proof-of-concept initiatives that expand platform value.
• Oversee the end-to-end delivery lifecycle of ServiceNow programs, from planning through post-deployment optimization.
• Identify and mitigate platform risks related to scalability, performance, and technical debt.
• Champion the adoption of architectural best practices across business stakeholders, partners, and ServiceNow teams.
• Provide structured feedback to ServiceNow product and engineering teams to influence product direction.

The Requirements

• Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
• 10+ years of experience in enterprise architecture, solution strategy, and program leadership.
• Deep subject-matter expertise across multiple ServiceNow modules (e.g., ITSM, ITOM, CMDB, Discovery, HAM, SAM, CSM, HRSD, IRM, SPM/PPM) and custom application development using App Engine.
• Experience with GenAI, automation, or Agentic AI capabilities (e.g., Now Assist, Virtual Agent, Moveworks) preferred.
• Demonstrated ability to engage at the executive level, influencing platform direction and business outcomes.
• Track record of designing multi-workflow, enterprise-scale architectures and governance models.
• Ability to operate as a program-level architect, guiding multiple teams and partners toward a unified technical vision.
• Expertise in platform strategy, integration patterns, and complex delivery governance.
• ServiceNow Certified Master Architect (CMA) highly desirable; additional architecture or governance framework certifications are a plus