Description

You will design, implement, and optimize ServiceNow solutions focusing on Telecommunications Service Management (TSM).

Responsibilities

• Design ServiceNow ITOM and ITSM architecture, defining data models, integrations, workflows, and UI experiences.
• Lead technical implementations across Discovery, Service Mapping, Visibility, Incident, Problem, Change, and CSM modules.
• Architect integrations between ServiceNow and enterprise systems such as OSS/BSS, CRM, NM, and cloud platforms.
• Conduct requirement gathering workshops to translate business needs into functional ServiceNow features.
• Mentor development teams, BAs, and platform administrators while creating reusable design templates.
• Support pre-sales activities through solutioning, effort estimation, and product demonstrations.

Required Skills

• 10+ years of experience in ServiceNow architecture and implementation.
• Deep expertise in ServiceNow TSM, TSOM, and TNI modules.
• Proven experience with multiple end-to-end implementations of the TSOM module.
• Hands-on experience with CMDB design, architecture, and extensions.
• Technical proficiency in JavaScript, PowerShell, Perl, WMI, SSH, Python, XPath, and SNMP.
• Experience with Discovery Schedules, patterns, probes, sensors, and event rules.
• Strong background in implementing ITIL processes including Incident, Problem, and Change Management.
• Ability to design custom performance analytics, reports, and dashboards.
• Experience with App Engine for custom module implementations.

Preferred Skills

• ServiceNow Certified candidates.
• Certified Technical Architect (CTA) credentials.

Key Skills

Education

Any Graduate