Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
10+ years of experience in enterprise architecture, solution strategy, and program leadership.
Deep subject-matter expertise across multiple ServiceNow modules (e.g., ITSM, ITOM, CMDB, Discovery, HAM, SAM, CSM, HRSD, IRM, SPM/PPM) and custom application development using App Engine.
Experience with GenAI, automation, or Agentic AI capabilities (e.g., Now Assist, Virtual Agent, Moveworks) preferred.
Demonstrated ability to engage at the executive level, influencing platform direction and business outcomes.
Track record of designing multi-workflow, enterprise-scale architectures and governance models.
Ability to operate as a program-level architect, guiding multiple teams and partners toward a unified technical vision.
Expertise in platform strategy, integration patterns, and complex delivery governance.
ServiceNow Certified Master Architect (CMA) highly desirable; additional architecture or governance framework certifications are a plus