Description

Requirements

• Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
• 10+ years of experience in enterprise architecture, solution strategy, and program leadership.
• Deep subject-matter expertise across multiple ServiceNow modules (e.g., ITSM, ITOM, CMDB, Discovery, HAM, SAM, CSM, HRSD, IRM, SPM/PPM) and custom application development using App Engine.
• Experience with GenAI, automation, or Agentic AI capabilities (e.g., Now Assist, Virtual Agent, Moveworks) preferred.
• Demonstrated ability to engage at the executive level, influencing platform direction and business outcomes.
• Track record of designing multi-workflow, enterprise-scale architectures and governance models.
• Ability to operate as a program-level architect, guiding multiple teams and partners toward a unified technical vision.
• Expertise in platform strategy, integration patterns, and complex delivery governance.
• ServiceNow Certified Master Architect (CMA) highly desirable; additional architecture or governance framework certifications are a plus

Key Skills

Education

Bachelor's or Master's degrees