Description

You will design and govern enterprise-scale ServiceNow architectures, leading platform strategy and multi-workflow delivery across ITSM, ITOM, and custom applications.

This role is hybrid.

Responsibilities

• Design multi-workflow, enterprise-scale architectures and governance models for complex service delivery.
• Drive platform strategy, integration patterns, and program-level technical vision across multiple teams.
• Engage at the executive level to influence platform direction and align business outcomes.
• Oversee custom application development using ServiceNow App Engine and ensure delivery governance.

Required Skills

• Bachelor's or Master's degree in Computer Science, IT, Business Administration, or related field.
• 10+ years of experience in enterprise architecture, solution strategy, and program leadership.
• Deep expertise in ServiceNow modules: ITSM, ITOM, CMDB, Discovery, HAM, SAM, CSM, HRSD, IRM, SPM/PPM.
• Experience with custom application development using ServiceNow App Engine.
• Proven track record of guiding multiple teams and partners toward a unified technical vision.
• Expertise in platform strategy and complex delivery governance.

Preferred Skills

• ServiceNow Certified Master Architect (CMA) certification.
• Experience with GenAI, automation, or Agentic AI capabilities (e.g., Now Assist, Virtual Agent).
• Additional architecture or governance framework certifications.

Key Skills

Education

Bachelor's or Master's degrees