Description

Exp: Overall 12+ years of experience

For this role, we are looking for candidates with:

• Strong ServiceNow platform fundamentals.
• Hands-on experience in designing and implementing enterprise-scale ServiceNow solutions.
• Deep expertise in ITSM and other ServiceNow modules relevant to the role.
• Strong scripting and integration knowledge.
• Experience in architecture design, governance, best practices, and solutioning.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• ServiceNow Experience: 10+ years of extensive hands-on experience as a ServiceNow Developer and/or Architect.
• 8+ years of in-depth experience with ServiceNow ITSM modules (Incident, Problem, Change, Request, Service Catalog, CMDB, Knowledge Management).
• AI Experience: 3+ years of practical experience implementing, architecting, and configuring Generative AI features within ServiceNow, with specific expertise in Now Assist capabilities.
• Proven experience applying and conceptualizing Agentic AI principles to build intelligent automation solutions.
• Technical Proficiency: Deep understanding of ServiceNow platform architecture, design patterns, and best practices.
• Strong proficiency in JavaScript, GlideScript, HTML, CSS, and REST/SOAP APIs.
• Solid understanding of ITIL principles and their practical application within an enterprise environment.
• Experience working in Agile/Scrum development methodologies.
• Leadership & Communication: Exceptional analytical, problem-solving, and critical thinking skills with a strong aptitude for innovation in AI.
• Superior communication (written and verbal), presentation, and interpersonal skills, with the ability to articulate complex technical and architectural concepts to diverse audiences.
• Proven ability to lead technical discussions, influence decision-making, and successfully drive initiatives.

Preferred Qualifications:

• ServiceNow Certified Master Architect or Certified Technical Architect.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) in ITSM and/or other relevant modules.
• Certification or demonstrable experience with ServiceNow’s AI/ML capabilities (e.g., Predictive Intelligence, Virtual Agent, Now Assist).
• Experience with Natural Language Processing (NLP) and Large Language Models (LLMs), including fine-tuning or prompt engineering.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud Platform) and integrating cloud services with ServiceNow for AI workloads.
• Experience with other ServiceNow modules (e.g., ITOM, ITAM, CSM).
• Experience with scripting languages like Python for data processing, AI model integration, or advanced automation

Key Skills

Education

Any Graduate