Description

Lead the design, architecture, and implementation of enterprise ServiceNow solutions, ensuring platform scalability, security, and alignment with business objectives.

This role is on-site.

Responsibilities

• Define technical strategies, platform standards, governance, and best practices for ServiceNow.
• Design end-to-end architecture and create solution documents for modules including ITSM, ITOM, ITAM, CSM, HRSD, IRM, and SecOps.
• Build scalable integrations using REST, SOAP, IntegrationHub, MID Server, and APIs.
• Provide architectural leadership to developers and administrators, reviewing code and enforcing development best practices.
• Lead upgrade planning, platform optimization, and technical debt reduction while collaborating with enterprise architects.

Required Skills

• 10+ years of experience with ServiceNow architecture and implementation.
• Deep expertise in IT Service Management (ITSM) and IT Operations Management (ITOM).
• Strong proficiency in REST and SOAP API design and integration.
• Experience with ServiceNow modules such as ITAM, CSM, HRSD, IRM/GRC, or SecOps.
• Knowledge of IntegrationHub and MID Server configuration.
• Ability to create technical design documents and implementation roadmaps.
• Experience leading technical teams and reviewing code for quality.

Preferred Skills

• Experience supporting pre-sales activities, solution estimation, and technical proposals.
• Familiarity with Integrated Risk Management (IRM) or Security Operations (SecOps).

Key Skills

Education

Any Graduate