Description

You will design, configure, and customize the ServiceNow platform to meet complex business requirements.

Responsibilities

• Develop and customize core applications including Incident, Problem, Change, and Service Catalog.
• Implement Gen AI features such as natural language understanding, conversational AI, machine learning, and analytics.
• Integrate ServiceNow with external systems like AWS, Azure, Google Cloud, Salesforce, and SAP.
• Debug technical problems, resolve escalated L3 issues, and conduct code reviews for quality and security.
• Document technical configurations, application designs, and code.

Required Skills

• 6-8 years of experience developing and implementing ServiceNow solutions.
• 2-3 years of experience using ServiceNow Gen AI features and capabilities.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.
• Proficiency in JavaScript, HTML, CSS, XML, JSON, and REST/SOAP APIs.
• Hands-on experience with ITSM, ITOM, ITBM, HR, CSM, SecOps, GRC, Flow Designer, and Employee Center.
• Experience with ServiceNow Virtual Agent, Chatbot, and Natural Language Understanding (NLU).
• Experience applying machine learning via Predictive Intelligence and Performance Analytics.
• Bachelor’s degree in Computer Science, Engineering, or equivalent work experience.
• Strong understanding of the ITIL framework and Agile/Scrum methodologies.

Preferred Skills

• ServiceNow Certified Implementation Specialist (CIS) certifications.

Key Skills

Education

Any Graduate