Description

Lead the design and implementation of scalable ServiceNow solutions, ensuring alignment with business and technical requirements.

Responsibilities

• Architect and manage the CMDB, optimizing its administration and data integrity.
• Lead development across core modules (ITSM, CSM, GRC) using scripting, business rules, and client scripts.
• Design and implement integrations using REST/SOAP APIs and scripted web services.
• Define architectural standards, governance frameworks, and best practices for the platform.
• Facilitate stakeholder workshops to gather requirements and provide technical guidance.

Required Skills

• 5+ years of experience with ServiceNow development and architecture.
• Strong expertise in ITSM, CSM, and platform customization (Glide, scripting).
• Hands-on experience with ServiceNow GRC, including Risk and Audit Management.
• Proficiency in REST/SOAP web services and integration frameworks.
• Experience with SAML, Active Directory, or LDAP integrations.
• Knowledge of SQL and Agile methodologies.
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).

Preferred Skills

• Experience with ServiceNow Enterprise Agile Planning (EAP) and CI/CD pipelines.
• Familiarity with DevOps pipelines and design methodologies (UML, ERD).
• Relevant ServiceNow certifications (e.g., CIS-CSM).

Key Skills

Education

Bachelor's degree