Description

Key Responsibilities

Lead the architecture, design, and implementation of ServiceNow solutions and platform enhancements.

Serve as the primary technical advisor for ServiceNow-related initiatives and projects.

Collaborate with business stakeholders, product owners, and domain architects to gather and analyze requirements.

Design and implement workflow automation using ServiceNow Flow Designer and IntegrationHub.

Conduct solution reviews, impact assessments, and functional specification reviews.

Provide architectural guidance to Agile/Scrum development teams throughout the project lifecycle.

Manage governance, change control, and platform best practices for ServiceNow enhancements.

Oversee ServiceNow integrations, data sources, and CMDB-related initiatives.

Ensure alignment with enterprise architecture standards and ServiceNow best practices.

Support platform optimization, performance improvements, and continuous enhancement efforts.

Mentor team members and promote IT Service Management (ITSM) best practices.

Required Qualifications

Strong experience as a ServiceNow Architect or Senior ServiceNow Consultant in enterprise environments.

Expert-level proficiency with ServiceNow Flow Designer.

Hands-on experience with:

Telecom Service Operations Management (TSOM)

Telecom Service Management (TSM)

Telecom Network Inventory (TNI)

SOMT

CMDB

IntegrationHub

ServiceNow Data Sources and Integrations

Strong understanding of ServiceNow data models, tables, workflows, and platform architecture.

Experience performing requirements analysis, solution design, governance reviews, and impact assessments.

Prior experience supporting telecommunications clients or telecom-focused ServiceNow implementations.

Excellent communication, stakeholder management, and leadership skills.

Experience working within Agile/Scrum delivery environments.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS).

ServiceNow Certified Technical Architect (CTA) and/or Certified Master Architect (CMA).

Experience leading large-scale ServiceNow transformation and modernization initiatives.

Strong consulting and client-facing experience

Key Skills

Education

Bachelor's degree