Description

Key Responsibilities:

• 5+ years of application development experience with 3+ years in ServiceNow ITOM/ITSM.
• Hands-on experience with Discovery, Service Mapping, Event Management, CMDB, and MID Servers.
• Strong knowledge of AIOps, ITIL, cloud platforms (AWS/Azure/GCP), and API integrations.
• Proficiency in JavaScript and ServiceNow development.
• ServiceNow CIS-ITOM certification required; CIS-Discovery, CIS-Service Mapping, or CAD preferred.
• Lead ServiceNow ITOM and ITSM implementations, enhancements, and integrations.
• Configure and support Discovery, Service Mapping, Event Management, CMDB, Operational Intelligence, and Health Log Analytics.
• Integrate ServiceNow with observability tools such as Dynatrace, Datadog, Splunk, or AppDynamics.
• Design and develop solutions using JavaScript, Glide scripting, Flow Designer, REST/SOAP APIs, and MID Servers.
• Implement CMDB governance and CSDM-aligned data models.
• Drive AIOps initiatives, event correlation, automation, and operational efficiency.
• Provide technical leadership, mentor developers, and support client-facing engagements

Key Skills

Education

Bachelor's degree