Description

You will lead ServiceNow ITOM and ITSM implementations, enhancements, and integrations. You design and develop solutions using JavaScript, Glide scripting, Flow Designer, and MID Servers.

This role is on-site.

Responsibilities

• Lead ServiceNow ITOM and ITSM implementations, enhancements, and integrations.
• Configure and support Discovery, Service Mapping, Event Management, CMDB, Operational Intelligence, and Health Log Analytics.
• Integrate ServiceNow with observability tools such as Dynatrace, Datadog, Splunk, or AppDynamics.
• Implement CMDB governance and CSDM-aligned data models.
• Provide technical leadership, mentor developers, and support client-facing engagements.

Required Skills

• 5+ years of application development experience.
• 3+ years in ServiceNow ITOM/ITSM.
• Hands-on experience with Discovery, Service Mapping, Event Management, CMDB, and MID Servers.
• Proficiency in JavaScript, Glide scripting, Flow Designer, and REST/SOAP APIs.
• Strong knowledge of AIOps, ITIL, and cloud platforms (AWS, Azure, GCP).
• ServiceNow CIS-ITOM certification required.

Preferred Skills

• CIS-Discovery, CIS-Service Mapping, or CAD certification.
• Experience driving AIOps initiatives, event correlation, and automation.

Key Skills

Education

Bachelor's degree