Description

You will serve as a ServiceNow Business Analyst, owning the translation of business needs into platform solutions.

Responsibilities

• Analyze business processes and requirements, translating them into ServiceNow technical solutions.
• Design, configure, and implement both Out-of-the-Box (OOB) and custom ServiceNow applications.
• Configure various ServiceNow modules, including Incident Management, Change Management, and Problem Management.
• Customize and enhance ServiceNow workflows, forms, and user interfaces.
• Develop and maintain ServiceNow reports, dashboards, and performance analytics.

Required Skills

• 7-10 years of experience as a Business Analyst with expertise in ServiceNow.
• Deep understanding of ServiceNow modules: ITSM, ITOM, ITAM, CMDB, HRSD, and CSM.
• Ability to customize applications using JavaScript, UI Policies, Business Rules, and Script Includes.
• Experience developing custom applications, forms, workflows, and integrations on the ServiceNow platform.
• Familiarity with integrating ServiceNow with external systems via REST/SOAP APIs and web services.
• Strong ability to analyze current business processes and propose solutions using ServiceNow.
• Proficiency in designing and building ServiceNow reports and dashboards.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.

Key Skills

Education

Any Graduate