Description

You will lead business analysis for ServiceNow initiatives, driving discovery, requirement gathering, and solution documentation.

This role is on-site.

Responsibilities

• Map current-state workflows and define target-state processes for IT service management.
• Develop and maintain requirement artifacts, including user stories, functional requirements, and process flows.
• Manage stakeholder engagement across business and technical teams to align on scope and outcomes.
• Support project management activities such as planning, status tracking, and coordination of delivery milestones.

Required Skills

• 6-11 years of relevant experience in business analysis and IT service.
• Strong experience with ServiceNow platform and business analysis practices.
• Expertise in requirement gathering, documentation, and stakeholder management.
• Knowledge of process improvement and IT service management practices.
• Experience supporting project management and delivery activities.
• Familiarity with Agile methodologies and working in Agile teams.
• Bachelor's Degree in a related field.

Preferred Skills

• Understanding of ITIL principles.
• Experience with ServiceNow ITOM.

Key Skills

Education

Any Graduate