Description

You will translate business requirements into technical specifications for the ServiceNow platform, acting as the primary liaison between stakeholders and development teams.

This role is on-site.

Responsibilities

• Gather business requirements and convert them into user stories, acceptance criteria, and functional specifications.
• Design solutions leveraging out-of-the-box capabilities to ensure upgrade safety and scalability.
• Collaborate with developers and architects to review technical designs, identifying risks and integration impacts early.
• Support UAT planning, execution, and defect triage while maintaining BRDs and process flows.
• Facilitate sprint planning, backlog grooming, and retrospectives as the single point of contact for scope management.

Required Skills

• 6–10+ years of experience as a Business Analyst with a strong focus on the ServiceNow platform.
• Deep functional knowledge of ITSM (Incident, Problem, Change), Asset Management (HAM/SAM), CMDB, and Service Catalog.
• Experience with Agile/Scrum delivery models, including sprint planning and backlog management.
• Strong understanding of ServiceNow architecture, including tables, fields, UI policies, workflows, and Flow Designer.
• Ability to interpret RITM to SCTASK lifecycles, fulfillment models, approvals, and SLAs.
• Conceptual understanding of integrations (REST, MID Server), Business Rules, and Client Scripts.
• Excellent stakeholder communication skills with experience working with US-based customers.

Preferred Skills

• Familiarity with Application Portfolio Management, Business Continuity Management, and SecOps (SIR/VR).
• Experience supporting data-related discussions involving imports and CMDB impacts.

Key Skills

Education

Any Gradute