Description

You will capture business requirements and document user stories for all ServiceNow development activities. You will facilitate process design sessions, focusing on ITSM, Portal, and HR processes.

Responsibilities

• Capture and document business requirements for ServiceNow development.
• Create detailed user stories including risks, dependencies, and impediments.
• Facilitate and manage process design sessions for project deliverables.
• Apply ITSM process knowledge to define solution requirements.

Required Skills

• 5+ years of experience as a ServiceNow Business Analyst.
• Strong knowledge of ITSM processes.
• Experience with Portal and HR process configurations.
• Proven ability to facilitate requirements gathering sessions.
• Skilled in writing clear user stories and documenting dependencies.
• Experience with process design and documentation.

Key Skills

Education

Any Gradute