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ServiceNow Business Analyst

INA Solution

 

Chicago, IL, USA

Posted On: 13 days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: Service Now Business Analyst
Tenure: Contract - Corp-to-Corp
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Description

You will lead role and persona management initiatives to align user access with operational needs.

This role is on-site.

Responsibilities

  • Collaborate with stakeholders to gather and define business requirements.
  • Analyze user roles to ensure alignment with business needs and operational efficiency.
  • Perform gap analysis to identify discrepancies between current and desired states.
  • Document processes, requirements, and recommendations clearly.
  • Support governance and compliance efforts related to role and persona management.

Required Skills

  • 5+ years of experience in business analysis.
  • Specialized experience in role and persona management.
  • Proven track record in conducting role analysis and defining role requirements.
  • Deep understanding of persona management and user role frameworks.
  • Experience working with cross-functional teams to gather and document requirements.
  • Ability to translate business needs into actionable requirements.
  • Bachelor's degree in Business Administration, Information Systems, or a related field.

Education

Bachelor's degree

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