Description

You will act as a bridge between business needs and technical execution within a ServiceNow delivery team.

Responsibilities

• Decompose requirements into user stories, workflows, data rules, and acceptance criteria within an Agile/Scrum environment.
• Collaborate with Product Managers, UX Designers, and Developers to build solutions that meet business requirements.
• Analyze improvement requests and bugs to identify solutions that maintain product integrity.
• Conduct design walkthroughs, demos, and feedback sessions with internal and external stakeholders.
• Drive Organizational Change Management (OCM) efforts to support stakeholder adoption of new capabilities.
• Produce functional specifications and documentation for iterative deliveries.
• Partner with stakeholders on operational readiness and subject matter expertise.

Required Skills

• 4+ years of experience in Business Analysis, Solution Design, or Software Development.
• Direct ServiceNow experience as a Business Analyst, Catalog Admin, or System Admin.
• Experience working in Agile/Scrum methodologies, including defining Minimum Viable Products (MVP).
• Bachelor's degree or equivalent professional experience.
• Strong analytical and communication skills for working with cross-functional teams.
• Ability to step into functional roles like testing or iteration management when needed.

Preferred Skills

• Experience in UI/UX design and wireframing.

Key Skills

Education

Bachelor's Degree