Description

You bridge business requirements and ServiceNow technical implementation. This role is on-site.

Responsibilities

• Facilitate requirements gathering sessions with stakeholders from individual contributors to executive leadership.
• Analyze and document ITSM and ITOM technology workflows.
• Present technical solutions and process improvements through clear written and verbal communication.
• Solve complex analytical problems related to service management processes.

Required Skills

• 3+ years of experience in a Business Analyst role.
• 2+ years of direct experience working with ServiceNow.
• Deep knowledge of ITSM processes, including Request, Change, Configuration, Incident, and Problem Management.
• ITIL Foundation certification or higher.
• Bachelor’s degree.
• Strong facilitation and presentation skills.
• Experience with ITOM workflows.

Key Skills

Education

Bachelor’s degree