Description

You own the analysis and documentation of business and technical requirements within the ServiceNow platform.

Responsibilities

• Elicit, analyze, and document business and technical requirements using ServiceNow.
• Support CMDB strategy, governance, and data integrity leveraging the CSDM framework.
• Collaborate with infrastructure, application, and network teams to ensure end-to-end service visibility.
• Support and enhance ServiceNow ITSM, ITOM, Discovery, and Service Mapping implementations.
• Translate business needs into scalable solutions aligned with ITIL and SDLC best practices.

Required Skills

• 5+ years of Business Analyst experience working with ServiceNow.
• Strong understanding of ITIL processes, especially Configuration Management.
• Hands-on experience with ServiceNow CMDB and CSDM.
• Experience with ServiceNow ITSM, ITOM, Discovery, and Service Mapping.
• Familiarity with ServiceNow Agile 2.0 and ServiceNow Service Portal.
• Solid knowledge of business and application architecture.
• Knowledge of infrastructure platforms (Windows Server, Linux) and virtualization (VMware, Hyper-V).
• Excellent communication, documentation, and stakeholder engagement skills.

Key Skills

Education

Not specified