Description

You will bridge the gap between business units and technology solutions by aligning IT resources with organizational strategies.

This role is hybrid.

Responsibilities

• Coordinate the collection, analysis, and documentation of future business requirements.
• Design and integrate technical solutions that span multiple business functions.
• Lead or participate in project teams to deliver enterprise-level solutions.
• Align IT processes and resources to meet specific client organization needs.
• Identify how IT solutions can strategically support complex business processes.

Required Skills

• 5+ years of experience working with ServiceNow.
• 4+ years of overall IT experience.
• ServiceNow Certified (CSA or CIS).
• Hands-on experience with Flow Designer and Scoped Applications.
• Experience with ITSM and ITOM development.
• Experience with Automated Testing and ServiceNow test management.
• Experience with ServiceNow custom applications and testing.
• Working knowledge of Agile, SAFe, DevOps, or ITIL.

Preferred Skills

• ServiceNow Administration and Implementation certification.
• Experience with ITSM, ITOM, or CMDB.
• Experience with Business Continuity Management or Major Security Incident Management (MSIM).

Key Skills

Education

Any Graduate