Description

Key Responsibilities:

• Assist technical teams in translating application functionality into architecture and business requirements.
• Document workflows and results of business analysis.
• Write stories with acceptance criteria and functional tests, following agile best practices.
• Perform functional tests on each configured story.
• Support quality management reviews to ensure all requirements are met.
• May assist in test plan development, execution, and end-user training.
• Support Organizational Change Management (OCM) by providing information on the “to be” solution.
• Develop strong relationships with stakeholders and subject-matter experts.
• Serve as a thought leader in defining business processes, system usage, and information requirements.
• Decompose business problems, determine root causes, and provide solution alternatives.
• Apply industry best practices and ServiceNow knowledge to design optimal solutions.

Requirements:

• 5+ years of experience as a Business Analyst
• 3+ years of specific BA experience with ServiceNow, including designing and developing ServiceNow workflows and writing stories.
• Experience in process definition, documentation, change control, and process improvement.
• Ability to facilitate and lead meetings, tailoring messages to the audience.
• Strong analytical, negotiation, and persuasion skills.
• Proven ability to elicit project and system requirements.
• Ability to balance multiple priorities and adapt to changing business needs.
• Critical attention to detail and creative problem-solving skills.
• Strong knowledge of requirements gathering software, data mining tools, and Microsoft Office.
• Certifications: CAPM, PMP, Agile SAFe, ITIL, or ServiceNow CSA preferred

Key Skills

Education

Any Gradute