Description

You will act as the functional link between business requirements and ServiceNow technical implementation.

Responsibilities

• Translate business requirements into functional ServiceNow solutions.
• Configure and customize ServiceNow instances to meet specific business needs.
• Conduct process analysis and optimization to streamline workflows.
• Design intuitive user interfaces within the ServiceNow platform.
• Facilitate workshops and training sessions for end-users.
• Create technical documentation for configurations, processes, and user guides.
• Collaborate with developers, architects, and project managers in an Agile environment.

Required Skills

• 3-5 years of experience as a ServiceNow Functional Analyst.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Implementation Specialist (CIS) certification.
• Practical experience with IT Service Management (ITSM) processes.
• Experience integrating ServiceNow with external systems and applications.
• Strong analytical and problem-solving skills for resolving configuration issues.
• Effective verbal and written communication for stakeholder interaction.
• Any Graduate degree.

Key Skills

Education

Any Graduate