Description

You will design, develop, and implement IT processes within the ServiceNow platform by bridging the gap between business requirements and technical execution.

Responsibilities

• Analyze and improve existing IT processes on the ServiceNow platform.
• Capture business requirements and translate them into agile stories, use cases, and process diagrams.
• Develop current state analysis and future state conceptual models using standard process engineering techniques.
• Facilitate prototype demos, user acceptance testing (UAT), and stakeholder training.
• Collaborate with developers to manage the implementation process for new initiatives, integrations, and enhancements.

Required Skills

• 5+ years of experience as a business analyst in IT Service Management design, transition, or operational processes.
• Hands-on experience in business analysis and configuration or administration of at least 2 ServiceNow modules.
• Ability to facilitate requirement-gathering workshops and provide training to clients and internal teams.
• Strong analytical skills to evaluate information from multiple sources and reconcile conflicts.
• Proven ability to communicate effectively across all levels of an organization, including senior leadership.
• Demonstrated ability to prioritize tasks and work independently with minimal supervision.
• Strong organizational and time management skills.

Preferred Skills

• Understanding of Scrum methodology and Agile processes.

Key Skills

Education

ANY GRADUATE