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Intone Networks Inc Logo
ServiceNow Business Analyst
Posted On: 2 days ago
Experience: 5+ years
Availability: Remote
Openings: 2
Category: ServiceNow Business Analyst
Tenure: Contract - Corp-to-Corp
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Description

You will design, develop, and implement IT processes within the ServiceNow platform by bridging business requirements and technical execution.

This role is remote.

Responsibilities

  • Analyze and improve existing IT processes on the ServiceNow platform.
  • Capture business requirements and translate them into agile stories, use cases, and process diagrams.
  • Develop current state analysis and future state conceptual models using standard process engineering techniques.
  • Facilitate prototype demos, user acceptance testing (UAT), and stakeholder training.
  • Collaborate with developers to manage implementation for new initiatives, integrations, and enhancements.

Required Skills

  • 5+ years of experience as a business analyst in IT Service Management design, transition, or operational processes.
  • Hands-on experience in business analysis and configuration or administration of at least 2 ServiceNow modules.
  • Ability to facilitate requirement-gathering workshops and provide training to clients and internal teams.
  • Strong analytical skills to evaluate information from multiple sources and reconcile conflicts.
  • Proven ability to communicate effectively across all levels of an organization, including senior leadership.
  • Demonstrated ability to prioritize tasks and work independently with minimal supervision.
  • Strong organizational and time management skills.

Preferred Skills

  • Understanding of Scrum methodology and Agile processes.

Education

ANY GRADUATE

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