Description

You will design and manage workflows for NOC Incident, Change, Problem, and Vendor Management.

Responsibilities

• Act as the primary liaison between the NOC and the Service Management team.
• Design, test, validate, implement, and release new features and enhancements within TSM, FSM, and CMDB.
• Provide architecture and design support for TSM (Incident, Change, and Problem), FSM (Work Order Management), and CMDB.
• Translate business requirements into functional ServiceNow designs and implementations.

Required Skills

• 3+ years of hands-on experience designing and implementing business requirements.
• ServiceNow Architect certification.
• ServiceNow System Administrator certification.
• ServiceNow Implementor certification.
• ETOM/ITIL certification.
• Experience with TSM, FSM, and CMDB modules.
• Experience with Work Order Management.

Key Skills

Education

Any Graduate