Description

You will design and implement workflows for NOC Incident, Change, Problem, and Vendor Management.

Responsibilities

• Design, test, validate, and release new features and enhancements for TSM, FSM, and CMDB.
• Act as the primary liaison between the NOC and the Service Management team.
• Provide architecture and design support for TSM (Incident, Change, and Problem), FSM (Work Order Management), and CMDB.
• Translate business requirements into functional ServiceNow designs and implementations.

Required Skills

• 3+ years of hands-on experience designing and implementing business requirements.
• ServiceNow Architect certification.
• ServiceNow System Administrator certification.
• ServiceNow Implementor certification.
• ETOM/ITIL certification.
• Experience with TSM, FSM, and NOC Incident management.
• Proven experience in workflow design and validation.

Key Skills

Education

ANY GRADUATE