Description

You will design and implement ServiceNow workflows for NOC Incident, Change, Problem, and Vendor Management while acting as the liaison between NOC and Service Management teams.

This role is on-site.

Responsibilities

• Design, test, validate, implement, and release new features and enhancements within TSM, FSM, and CMDB.
• Provide architecture and design support for TSM (Incident, Change, and Problem), FSM (Work Order Management), and CMDB.
• Manage workflows for NOC Incident, Change, Problem, and Vendor Management.
• Translate business requirements into functional ServiceNow designs and implementations.
• Serve as the primary liaison between the NOC and the Service Management team.

Required Skills

• 3+ years of hands-on experience designing and implementing business requirements.
• ServiceNow Architect certification.
• ServiceNow System Administrator certification.
• ServiceNow Implementor certification.
• ETOM/ITIL certification.
• Experience with TSM, FSM, and CMDB modules.
• Experience with Work Order Management.

Key Skills

Education

Any Graduate