Description

 Key Responsibilities

Define and maintain the enterprise ServiceNow platform strategy aligned with business objectives and transformation goals.

Translate business priorities into a clear platform vision, target state, and strategic roadmap.

Assess current business capabilities, operating models, processes, and platform maturity to identify opportunities for improvement.

Establish and maintain ServiceNow governance frameworks, including ownership, accountability, decision rights, standards, and escalation processes.

Partner with business leaders, enterprise architects, product owners, platform teams, and technology stakeholders.

Drive cross-functional alignment and promote standardized ServiceNow processes and capabilities across business units.

Evaluate business priorities and recommend platform investments based on strategic value and business impact.

Develop business cases, capability roadmaps, platform strategies, and transformation recommendations for leadership.

Define mechanisms to measure platform adoption, business value, and strategic outcomes.

Ensure ServiceNow initiatives align with broader enterprise architecture and digital transformation strategies.

Provide strategic guidance on platform prioritization, governance, investment, and long-term evolution.

Required Qualifications

8+ years of experience in ServiceNow, Business Architecture, Enterprise Architecture, Platform Strategy, or Technology Transformation.

Proven experience defining and executing enterprise platform strategies.

Strong experience leveraging ServiceNow as an enterprise platform across multiple business functions.

Solid understanding of business architecture, operating models, capability maturity, and enterprise transformation.

Experience developing and influencing ServiceNow platform roadmaps based on business outcomes.

Hands-on experience establishing and managing platform or technology governance frameworks.

Experience defining governance structures, ownership models, responsibilities, and decision-making authority.

Demonstrated ability to work effectively with senior business and technology stakeholders.

Proven ability to lead cross-functional and cross-organizational initiatives within matrixed environments.

Excellent communication, presentation, facilitation, and stakeholder management skills.

Preferred Qualifications

Experience supporting large-scale ServiceNow transformation or modernization initiatives.

Strong understanding of ServiceNow platform operating models and enterprise adoption strategies.

Experience collaborating with enterprise architecture and digital transformation teams

Key Skills

Education

Bachelor's degree