Description

You will manage the ServiceNow CMDB to ensure data accuracy across IT infrastructure, applications, and services.

Responsibilities

• Implement best practices to maintain interrelated configuration items (CIs) and ensure data completeness.
• Develop and implement automated processes for gathering, populating, and maintaining CMDB data.
• Administer ServiceNow Service Mapping and Discovery tools, including updating configurations for deeper network penetration.
• Create and validate service maps for ITS applications to ensure proper monitoring of nodes and connections.
• Establish CMDB governance models, define KPIs, and perform regular auditing and status reporting.

Required Skills

• 5+ years of experience in an Information Technology focused role.
• 3+ years of experience specifically in CMDB and Asset Management.
• Bachelor's degree in Computer Science or a relevant technical certification.
• Solid understanding of Configuration Management practices and principles.
• Experience with ServiceNow Discovery and Service Mapping tools.
• Ability to coordinate physical inventory and track hardware device lifecycles.
• Strong organizational skills with the ability to prioritize tasks independently.
• Valid Driver’s license for required travel.

Preferred Skills

• ServiceNow CSDM experience.
• ITIL Foundation or higher-level certification.
• ServiceNow Administrator certification.

Key Skills

Education

Bachelor's degree