Description

Key Responsibilities

• CMDB Strategy & Architecture ? Define and maintain the enterprise CMDB architecture and roadmap.
• Design scalable CMDB data models aligned with business and IT requirements.
• Establish CMDB governance frameworks, standards, and best practices.
• Lead CMDB transformation initiatives and modernization programs.
• Align CMDB architecture with the Common Service Data Model (CSDM). CMDB Design & Implementation
• Design and implement Configuration Item (CI) class structures and relationships.
• Configure identification and reconciliation rules.
• Develop CI lifecycle management processes.
• Implement CMDB health dashboards and data quality controls.
• Ensure compliance with CMDB governance policies. Discovery & Service Mapping
• Architect and optimize ServiceNow Discovery solutions.
• Design and implement Service Mapping for business-critical services.
• Integrate infrastructure, cloud, and application data sources into the CMDB.
• Define automated CI population and maintenance strategies.

Integrations Architect integrations between ServiceNow and:

• Cloud platforms (AWS, Azure, GCP)
• Monitoring tools
• Asset management systems
• DevOps and CI/CD tools
• Enterprise applications
• Ensure accurate data synchronization and reconciliation across systems. Governance & Data Quality
• Establish CMDB governance councils and operational processes.
• Define KPIs and metrics for CMDB health.

Monitor and improve:

• Completeness
• Correctness
• Compliance
• Relationship integrity
• Lead data remediation and cleanup initiatives. Stakeholder Management
• Collaborate with Enterprise Architects, IT Operations, Infrastructure, Security, and Application teams.
• Act as the CMDB subject matter expert.
• Provide technical leadership and mentoring to developers, administrators, and analysts.

Required Qualifications Education

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.

Technical Skills

• ServiceNow CMDB
• Discovery
• Service Mapping
• ITOM
• ITSM
• CSDM
• Identification & Reconciliation Engine (IRE)
• IntegrationHub
• REST/SOAP APIs
• MID Servers
• Cloud Discovery
• Data Modeling
• Service Graph Connectors
• JavaScript and ServiceNow scripting

Preferred Qualifications Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist - Discovery
• ServiceNow Certified Implementation Specialist - Service Mapping
• ServiceNow Certified Technical Architect (CTA) (preferred)
• ITIL 4 Foundation or higher

Key Skills

Education

Bachelor’s degree