Description

You will act as the primary liaison between the business units and the platform team focused on Configuration Management, Discovery, and Service Mapping.

Responsibilities

• Capture business and user requirements, detailing them as stories for agile development.
• Own stakeholder relationships to identify, prioritize, model, and document business, process, and data requirements.
• Represent stakeholders through planning, development, and release processes.
• Support testing efforts and drive solution adoption with stakeholders.
• Work with the platform team to develop accurate release estimates.

Required Skills

• Bachelor’s degree or equivalent in Computer Science, Engineering, or related field.
• 4+ years of practical experience with requirements gathering for ServiceNow CMDB and Service Mapping.
• Keen understanding of ITIL framework, specifically ITIL v3 or v4.
• Experience working within the Agile SCRUM methodology.
• Comprehensive background in ServiceNow Discovery, including Cloud Discovery and CMDB population.
• Proficiency in Service mapping, MID server configuration, and data mapping.
• Knowledge of protocols: HTTP, TCP, SNMP, SOAP, and REST.
• Strong understanding of ServiceNow out-of-the-box functionalities and modules.
• Excellent oral and written communication skills combined with analytical problem-solving ability.

Key Skills

Education

Bachelor’s degree